How to place an order
Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please click here to contact customer service.
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- Review Shopping Cart
- Proceed to Checkout
- Account Login
- Enter a Billing Address
- Enter a Shipping Address
- Order Review & Shipping Options
- Billing Information
- Submit Order
- Check Your Order Status
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1: Review Shopping Cart
After you finish shopping, please review all the items in your shopping cart to ensure you have selected the correct size, color, and quantity. You can access the contents of your Shopping Cart at any time by clicking View Cart at the top of every page of our website.
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2: Proceed to Checkout
When you are ready to place your order, click the “Continue Checkout” button located in your shopping cart. You will be taken to the first page of the order form.
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3: Account Login
Returning Customers: Log into your account using the same email address and password used when the account was created. For password assistance, you may click Forgot your password? and we will email you a link to reset your password. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account.
New Customers: New customers will need to create an account. If you are a new customer and have trouble logging in, try logging in as a returning customer. You may be subscribed to our newsletter and already have an account set up under your email address.
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4: Enter a Billing Address
Please enter the full billing address. Your billing address must match the address listed with your credit card company. Be sure to leave the "My shipping address is the same as my billing address" box unchecked if you are entering a different shipping address.
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5: Enter a Shipping Address
Tell us where you would like to ship your order. Please be aware that we can not ship to PO Boxes.
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6: Order Review & Shipping Options
Review your order and change shipping options if necessary.
Expedited Shipping: Some items may be eligible for 3 Day, 2 Day, or Next Day shipping. A shipping method drop down will appear if expedited shipping is available.
For more information on shipping and delivery, please click here.
Please click here to view additional fees that may apply to oversized items.
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7: Billing Information
Select your method of payment.
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8: Submit Order
Review all the information you have entered. If everything is correct, click “Submit Order” to complete the placement of your order. DO NOT DOUBLE-CLICK OR THE SYSTEM WILL DUPLICATE YOUR ORDER. An order confirmation will appear on your screen that shows your invoice and gives you your invoice number.
We recommend printing out a copy of your order confirmation page for your records. A copy of your order will be emailed to you immediately after submitting your order.
Please Note: Your credit card will be charged immediately upon order submission. We do not accept Credit Cards that are issued by a foreign bank or with a foreign billing address.
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9. Check Your Order Status
If you would like to review an order that you've submitted, click the My Account link in the top right corner of most pages on our site. |
Cancel My Order
Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment.
Please follow the directions below to see if your order may be cancelled.
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- Go to My Account (located at the top right of the homepage).
- Log into your account by entering your Email address and Password.
- Click the "Order Number" that contains the items that you would like to cancel.
- Click the “Cancel" check box located in the left column next to the item you would like to cancel. If you do not see a "Cancel" check box, we regret that your order cannot be cancelled.
- Click the “Submit Cancellation” button.
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A confirmation screen will appear to advise that you have successfully cancelled your order.
Cancellation Policy
All orders that are cancelled will be credited in the original form of payment used when the order was placed.
Can I Change My Order?
Unfortunately, we are unable to make any changes to an existing order. There is a short period of time in which an order may be cancelled. If your order can be cancelled, we encourage you to replace the order at your earliest convenience.
Adding Items to Your Shopping Cart
To purchase items from our site, you need to place them in your electronic shopping cart. Please follow the steps listed below.
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- Once you find an item that you would like to purchase, click the green “Add to Cart” button on the item’s product detail page.
- To continue shopping, click the blue “Continue Shipping” button located in your shopping cart.
- You may view the items in your shopping cart at any time by clicking the link next to the “Shopping Cart” icon located in the top right corner of any page.
- When you are finished shopping, click the “Final Checkout” button located in your shopping cart.
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Is the Shopping Cart Not Saving Your Items?
If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.
Click here for information about cookies.
Adding or Modifying Items in Your Shopping Cart
Modifying Items in Your Shopping Cart
Go to the Shopping Cart page. To quickly access your shopping cart, click on the link next to the “Shopping Cart” icon located in the top right corner of any page.
Buying multiple quantities, or deleting an item from your cart?
Just change the quantity in that field and click “Update Cart”. To delete an item, change the quantity to 0 and click “Update Cart”.
Sales Tax
Sales tax will be charged to all orders that are processed with a California shipping address.
Remote sellers such as Internet retailers and catalog companies are required to collect taxes in states where the company has a physical presence. I-ZoneFire.com has facilities in California and therefore taxes are applied to orders which are shipped to California.
How to place an order
Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please click here to contact customer service.
| |
- Review Shopping Cart
- Proceed to Checkout
- Account Login
- Enter a Billing Address
- Enter a Shipping Address
- Order Review & Shipping Options
- Billing Information
- Submit Order
- Check Your Order Status
|
| |
1: Review Shopping Cart
After you finish shopping, please review all the items in your shopping cart to ensure you have selected the correct size, color, and quantity. You can access the contents of your Shopping Cart at any time by clicking View Cart at the top of every page of our website.
|
| |
2: Proceed to Checkout
When you are ready to place your order, click the “Continue Checkout” button located in your shopping cart. You will be taken to the first page of the order form.
|
| |
3: Account Login
Returning Customers: Log into your account using the same email address and password used when the account was created. For password assistance, you may click Forgot your password? and we will email you a link to reset your password. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account.
New Customers: New customers will need to create an account. If you are a new customer and have trouble logging in, try logging in as a returning customer. You may be subscribed to our newsletter and already have an account set up under your email address.
|
| |
4: Enter a Billing Address
Please enter the full billing address. Your billing address must match the address listed with your credit card company. Be sure to leave the "My shipping address is the same as my billing address" box unchecked if you are entering a different shipping address.
|
| |
5: Enter a Shipping Address
Tell us where you would like to ship your order. Please be aware that we can not ship to PO Boxes.
|
| |
6: Order Review & Shipping Options
Review your order and change shipping options if necessary.
Expedited Shipping: Some items may be eligible for 3 Day, 2 Day, or Next Day shipping. A shipping method drop down will appear if expedited shipping is available.
For more information on shipping and delivery, please click here.
Please click here to view additional fees that may apply to oversized items.
|
| |
7: Billing Information
Select your method of payment.
|
| |
8: Submit Order
Review all the information you have entered. If everything is correct, click “Submit Order” to complete the placement of your order. DO NOT DOUBLE-CLICK OR THE SYSTEM WILL DUPLICATE YOUR ORDER. An order confirmation will appear on your screen that shows your invoice and gives you your invoice number.
We recommend printing out a copy of your order confirmation page for your records. A copy of your order will be emailed to you immediately after submitting your order.
Please Note: Your credit card will be charged immediately upon order submission. We do not accept Credit Cards that are issued by a foreign bank or with a foreign billing address.
|
| |
9. Check Your Order Status
If you would like to review an order that you've submitted, click the My Account link in the top right corner of most pages on our site. |
Cancel My Order
Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment.
Please follow the directions below to see if your order may be cancelled.
| |
- Go to My Account (located at the top right of the homepage).
- Log into your account by entering your Email address and Password.
- Click the "Order Number" that contains the items that you would like to cancel.
- Click the “Cancel" check box located in the left column next to the item you would like to cancel. If you do not see a "Cancel" check box, we regret that your order cannot be cancelled.
- Click the “Submit Cancellation” button.
|
A confirmation screen will appear to advise that you have successfully cancelled your order.
Cancellation Policy
All orders that are cancelled will be credited in the original form of payment used when the order was placed.
Can I Change My Order?
Unfortunately, we are unable to make any changes to an existing order. There is a short period of time in which an order may be cancelled. If your order can be cancelled, we encourage you to replace the order at your earliest convenience.
Adding Items to Your Shopping Cart
To purchase items from our site, you need to place them in your electronic shopping cart. Please follow the steps listed below.
| |
- Once you find an item that you would like to purchase, click the green “Add to Cart” button on the item’s product detail page.
- To continue shopping, click the blue “Continue Shipping” button located in your shopping cart.
- You may view the items in your shopping cart at any time by clicking the link next to the “Shopping Cart” icon located in the top right corner of any page.
- When you are finished shopping, click the “Final Checkout” button located in your shopping cart.
|
Is the Shopping Cart Not Saving Your Items?
If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.
Click here for information about cookies.
Adding or Modifying Items in Your Shopping Cart
Modifying Items in Your Shopping Cart
Go to the Shopping Cart page. To quickly access your shopping cart, click on the link next to the “Shopping Cart” icon located in the top right corner of any page.
Buying multiple quantities, or deleting an item from your cart?
Just change the quantity in that field and click “Update Cart”. To delete an item, change the quantity to 0 and click “Update Cart”.
Sales Tax
Sales tax will be charged to all orders that are processed with a California shipping address.
Remote sellers such as Internet retailers and catalog companies are required to collect taxes in states where the company has a physical presence. I-ZoneFire.com has facilities in California and therefore taxes are applied to orders which are shipped to California.