Shipping Policy
We ship within 3-5 business days of when you place your order. A small percentage of items require longer shipping and or delivery times. This is noted on individual product pages and we will notify you with expected shipping and delivery times on your confirmation e-mail.
We ship via UPS, YRC Home Freight and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.
On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the timeframe stated on each item's product page.
Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 10-15 business days from the day you order them.
Expedited Shipping: We offer Next Day, 2 Day, and 3 Day shipping for most items.
PO Box, APO/FPO Shipping: Because of the size of most of our items, we rarely use USPS, therefore We can not usually ship to PO Boxes, and apologize if this is an inconvenience. Most shipments will require a delivery signature.
Delivery Locations: At this time we are only able to ship within the United States and Canada.
Oversized Standard Delivery
Oversized items leave our warehouse within 5-10 business days, and are normally delivered within 2-6 weeks from the ship date. These items are shipped via freight carrier directly to your shipping address. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska and Hawaii.
Important Delivery Information
The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. The phone number used to contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary depending on the freight carrier’s schedule.
Before signing the carrier’s delivery receipt please inspect the carton for any damage; crushing, dents, creasing, etc., and note this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is not required to wait for you to un-wrap the item and inspect it unless there is visible damage to the package.
If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact Customer Care immediately. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.
Most oversized items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee.
*For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartments main office.
Additional fees may apply for the following:
Redelivery: Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to the I-ZoneFire.com warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund.
Storage Charge: Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.
Refused Delivery: If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item’s price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.
Time Definite Fee: Our freight carrier’s will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.
I Never Received My Order
We apologize if your order does not arrive within the estimated delivery time frame. Most orders contain tracking information to confirm delivery status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into My Account and selecting Order Status.
Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your front door, garage, or tucked behind bushes out of plain view.
Please note: Items shipped to Alaska and Hawaii cannot be tracked and may take up to 20 business days to arrive.
If you need help tracking your order, please call customer care at (888) 777-9879.
Expedited Shipping
We offer 3 Day, 2 Day, or Next Day shipping for a variety of items. All items that qualify for expedited shipping will have these shipping options displayed at checkout.
Please note that our shipping options refer to transit time only and require additional time for order processing. Please refer to our shipping chart below for estimated delivery times.
OPTION DELIVERY
3 Day 1-5 Business Days
2 Day 1-4 Business Days
Next Day 1-3 Business Days
How much is expedited shipping?
Expedited shipping rates are listed during checkout. A drop down with shipping options and rates will appear at checkout within the "Order Review & Shipping Options" step if expedited shipping is available. We calculate your expedited shipping fees based on the size, weight, and destination of your order.
If you have multiple items on your order, each item will be calculated separately depending on the warehouse location for where your item ships.
Why can’t my item be expedited?
Some items are unable to be expedited due to the size of the item and/or destination.
Placing Orders with Multiple Shipping Addresses: Our website is designed to accept only one shipping address per order. Please place a separate order for each shipping address.
Shipping Policy
We ship within 3-5 business days of when you place your order. A small percentage of items require longer shipping and or delivery times. This is noted on individual product pages and we will notify you with expected shipping and delivery times on your confirmation e-mail.
We ship via UPS, YRC Home Freight and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.
On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the timeframe stated on each item's product page.
Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 10-15 business days from the day you order them.
Expedited Shipping: We offer Next Day, 2 Day, and 3 Day shipping for most items.
PO Box, APO/FPO Shipping: Because of the size of most of our items, we rarely use USPS, therefore We can not usually ship to PO Boxes, and apologize if this is an inconvenience. Most shipments will require a delivery signature.
Delivery Locations: At this time we are only able to ship within the United States and Canada.
Oversized Standard Delivery
Oversized items leave our warehouse within 5-10 business days, and are normally delivered within 2-6 weeks from the ship date. These items are shipped via freight carrier directly to your shipping address. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska and Hawaii.
Important Delivery Information
The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. The phone number used to contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary depending on the freight carrier’s schedule.
Before signing the carrier’s delivery receipt please inspect the carton for any damage; crushing, dents, creasing, etc., and note this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is not required to wait for you to un-wrap the item and inspect it unless there is visible damage to the package.
If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact Customer Care immediately. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.
Most oversized items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee.
*For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartments main office.
Additional fees may apply for the following:
Redelivery: Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to the I-ZoneFire.com warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund.
Storage Charge: Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.
Refused Delivery: If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item’s price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.
Time Definite Fee: Our freight carrier’s will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.
I Never Received My Order
We apologize if your order does not arrive within the estimated delivery time frame. Most orders contain tracking information to confirm delivery status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into My Account and selecting Order Status.
Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your front door, garage, or tucked behind bushes out of plain view.
Please note: Items shipped to Alaska and Hawaii cannot be tracked and may take up to 20 business days to arrive.
If you need help tracking your order, please call customer care at (888) 777-9879.
Expedited Shipping
We offer 3 Day, 2 Day, or Next Day shipping for a variety of items. All items that qualify for expedited shipping will have these shipping options displayed at checkout.
Please note that our shipping options refer to transit time only and require additional time for order processing. Please refer to our shipping chart below for estimated delivery times.
OPTION DELIVERY
3 Day 1-5 Business Days
2 Day 1-4 Business Days
Next Day 1-3 Business Days
How much is expedited shipping?
Expedited shipping rates are listed during checkout. A drop down with shipping options and rates will appear at checkout within the "Order Review & Shipping Options" step if expedited shipping is available. We calculate your expedited shipping fees based on the size, weight, and destination of your order.
If you have multiple items on your order, each item will be calculated separately depending on the warehouse location for where your item ships.
Why can’t my item be expedited?
Some items are unable to be expedited due to the size of the item and/or destination.
Placing Orders with Multiple Shipping Addresses: Our website is designed to accept only one shipping address per order. Please place a separate order for each shipping address.